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I've applied for a loan - what happens now?

Once you've submitted your loan application, our underwriting team will aim to review your case within a couple of days (Monday – Friday). They may need to contact you if they require more information.
 
They'll typically get in touch over the phone before resorting to emails, so please keep your phone(s) to hand so you can pick up their message as quickly as possible, if not answer their call straight away. Our underwriters will never disclose the reason for their call or discuss your personal details with anyone else.
 
Once a decision has been made, you'll receive a notification at your registered email address of whether you've been successful or not.
 
If the loan is approved we will send the funds to you by BACS transfer, which typically takes 3 working days to reach your nominated bank account, which is the one you provided when setting up your Direct Debit.
 
Should you need the funds sooner, you can request Fast Track, which costs £57.50. This amount is deducted from your loan when it is disbursed to you. If you request this, money for an approved loan should reach you on the same day or next morning (depending on the time of day it was approved). If you didn't opt for this when applying for your loan, you can speak to one of our underwriters to request it.

Last Updated: 3 April 2014, 05:45pm

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