My Account

I'm locked out of my account - what do I do?


Don't worry, we'll help you get going again!


Typed the wrong password too many times?

Please call us on 020 7580 6060 (Monday to Thursday 9am-5.30pm, Friday 9am-5pm).

We’ll ask a few questions to confirm who you are – then we’ll be able to unlock your account for you.


Forgotten your password?

To reset your password, click the link on our login page.

We’ll ask you to enter the email address you signed up to Zopa with, so we can email you a password reset link.


Forgotten your security questions? (for investors only)

Please call our Member Services team on 020 7291 8331 (Monday to Thursday 9am-5.30pm, Friday 9am-5pm).

We’ll ask a few questions to confirm who you are – then we’ll be able to reset your account details for you.
 

Last Updated: 6 December 2016, 04:47pm

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